Welcome to the LoongBuy FAQ guide, where we address the most common questions related to account management, payment issues, unavailable products, and more. Below, you’ll find quick solutions to frequent concerns.
1. Account Troubleshooting
How do I reset my LoongBuy account password?
If you’ve forgotten your password:
- Click "Forgot Password" on the login page.
- Enter your registered email address.
- Follow the instructions in the reset email.
Why is my LoongBuy account locked?
Accounts may be temporarily locked after multiple failed login attempts. Contact LoongBuy support
2. Payment Problems & Recharge Issues
How to fix LoongBuy payment failures?
If your payment is declined:
- Check card/bank balance and limits.
- Verify your card details (CVV, expiry date).
- Switch payment methods (e.g., PayPal, digital wallets).
Why isn’t my LoongBuy recharge processing?
Delays may occur due to:
- Bank processing times.
- Insufficient funds.
- System verification checks. Wait 24 hours before retrying.
3. Missing & Out-of-Stock Items
What if my ordered item is unavailable?
LoongBuy automatically refunds payments for out-of-stock items. Contact support if the refund isn’t processed within 5 business days.
How do I track restocked items?
Enable "Notify Me" alerts on product pages or check the LoongBuy Help Center
4. Contacting LoongBuy Support
For urgent issues:
- Email:[email protected]
- Live Chat:
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