When purchasing products through an agent like MuleBuy, quality control (QC) is a crucial concern for buyers. This article explores MuleBuy's QC services through real order examples, showcasing their inspection standards, photo clarity requirements, and practical tips for navigating the process.
MuleBuy QC Service: Sample Reports & Inspection Standards
What QC Checks Include:
- Detailed photography from 8+ angles (front/back/sides/close-ups)
- Flaw detection (scratches, stains, manufacturing defects)
- Size measurement verification (compared to seller specifications)
- Logo/design accuracy matching
- Material/accessory inspection (zippers, tags, packaging)
QC Photo Quality Standards
MuleBuy requires warehouse staff to provide uncompressed HD photos meeting these criteria:
| Standard | Requirement |
|---|---|
| Resolution | Minimum 1920×1080 pixels |
| Lighting | Even illumination without shadows obscuring details |
| Focus | Clear focus on the inspected area (no blur) |
Accessing Your QC Reports
Follow these steps to view QC materials for your order:
- Log into your MuleBuy account
- Navigate to "My Orders" select relevant order
- Click "QC Photos" tab (typically available 24-48hrs after payment)
Providing Feedback on QC Results
If you notice issues:
- Use the "Request Additional Photos" button for specific area shots
- Mark questionable areas in returned images using the annotation tool
- Submit modification requests within 72hrs of QC photo upload
Retakes & Special Photography
Important notes regarding QC adjustments:
- Functional Concerns:
- Camera Angle Add-ons:
- Full Reshoots:
- Camera Angle Add-ons:
Service Limitations to Consider
✋ Key restrictions of their QC service:
- Batch purchases over $300 get automatic QC unless declined
- Product weights above 5kg may have partial inspection coverage
- No returns based solely on color discrepancies from monitor variations
Understanding these QC procedures can significantly improve your purchasing experience with MuleBuy. Many fashion reps/high-risk electronics buyers utilize these checks to avoid expensive errors before international shipping.