As an e-commerce platform connecting global buyers with Chinese suppliers, AllChinaBuy maintains strict policies to ensure fair trade. Violations may result in account restrictionsaccount suspension risks, and how to maintain a healthy storefront.
High-Risk Activities That May Trigger AllChinaBuy Account Bans
- Listing counterfeit products:ban risks.
- Illegal transaction requests:
- Spam messaging:
7 Proactive Measures to Avoid Complaints & Restrictions
- Verify product authenticity before listing; remove items with trademark disputes
- Use original descriptions/photos instead of manufacturer copies
- Respond to customer disputes within 24 hours
- Avoid private transactions (all payments must go through AllChinaBuy)
- Regularly update your store's compliance certifications
- Attend AllChinaBuy's seller policy webinars quarterly
- Use the platform's pre-approval system for potentially sensitive items
What Happens After Violations? Account Penalty Tiers
| Violation Severity | First Offense | Repeat Cases |
|---|---|---|
| Minor (e.g., overdue shipment) | Warning | 7-day store freeze |
| Moderate (e.g., counterfeit claim) | 14-day restrictions + mandatory training | 30-day suspension |
| Critical (e.g., fraud attempt) | Permanent ban | N/A |
Restoration Options for Limited Accounts
Sellers may appeal by submitting (1) a corrective action plan, (2) evidence of policy compliance updates, and (3) previous buyer satisfaction records. AllChinaBuy reviews appeals within 5-7 business days.
Key Reminder:Prohibited Items List