Wondering how to review your items before shipping through LoongBuy's quality control (QC) process? This guide explains how to access QC inspection photos, request modifications, and reject unsatisfactory items.
What is LoongBuy’s QC Process?
LoongBuy offers a free quality inspection service to ensure your purchased items meet basic standards before they are shipped. Once your order arrives at their warehouse, their team takes detailed photos (known as QC images) of the product from multiple angles, checking for defects, sizing accuracy, and overall quality.
How to View QC Photos
- Log in
- Navigate
- Click
- Navigate
For rep purchases, always cross-check logos, stitching, tags, and materials for inconsistencies.
Requesting Item Modifications
If you spot minor issues (e.g., loose threads, packaging damage), you may request fixes:
- Submit a ticket
- Response time: LoongBuy typically addresses requests within 1-2 business days.
- ⚠️ Limitations: Some sellers may refuse modifications for low-cost items.
How to Reject Items
If QC images reveal unacceptable flaws:
- Notify LoongBuy
- Provide a reason
- Processing: Once approved, the item is returned to the seller, and a refund/store credit is issued.
- Provide a reason
Note: Seller return policies may apply—always check the original product listing.
QC Review Pro Tips
- Zoom in on logos/stamps for rep accuracy.
- Request additional photos if angles are unclear (e.g., sole stitching for sneakers).
- Compare against retail versions using image search tools.
LoongBuy’s QC process adds a crucial layer of buyer protection. By actively reviewing images and promptly flagging issues, you minimize risks and ensure smoother transactions. Always escalate concerns early before items are shipped!