Some users express concerns about potential difficulties in resolving disputes on SuperBuy, especially regarding Quality Control (QC) mishaps or sellers shipping incorrect items. However, the platform actually provides a comprehensive after-sales arbitration process to protect buyers' rights.

SuperBuy's Fair & Transparent Dispute Resolution System

If you receive items that don't match the ordered specifications (for example, non-OG or non-LJR versions when purchasing sneakers), SuperBuy's support team will actively assist in resolving the issue. The arbitration process involves:

  • Evidence Submission:
  • Customer Service Mediation:
  • Resolution Options:

Why SuperBuy's System Works for Buyers

SuperBuy maintains buyer protections through several key advantages of their arbitration process:

1. Third-party Platform Neutrality

Without direct seller conflicts of interest, SuperBuy mediates disputes objectively based on platform policies and submitted evidence

2. Visual Documentation Priority

The QC photo system creates direct visual evidence of discrepancies that can't be disputed verbally

3. Established Seller Accountability

Seller cooperation is enforced through SuperBuy's vendor management system, motivating proper order fulfillment

For optimal protection, always review your SuperBuy QC photos carefully and immediately report any concerns with supporting screenshots of sale listings/product expectations