Wondering "Does AllChinaBuy provide refunds?" or "How to cancel an order and get your money back?" This comprehensive guide explains AllChinaBuy's refund policy, processing timeframes, and withdrawal methods—including PayPal and original payment account reversals.
AllChinaBuy's Refund Policy: What You Need to Know
AllChinaBuy offers a refund guarantee for eligible purchases under specific conditions:
- Unshipped orders: 100% refund if cancelled before processing
- Defective/wrong items: Refunds upon return approval
- Non-delivery cases: Compensation after investigation
Refund processing time:
How to Request a Refund: Detailed Step-by-Step Process
Method 1: Cancelling Before Shipment
- Log in to your AllChinaBuy account
- Go to "My Orders" → Select target order
- Click "Cancel Order" before status changes to "Processing"
- Automatic refund triggers within 24 hours
Method 2: Post-Delivery Returns
- Submit return request within 14 days of delivery
- Upload photos of defective/incorrect items
- Wait for return approval email (1-3 business days)
- Ship items back using provided return label
- Refund processes after warehouse confirmation
Balance Withdrawal Methods: Getting Your Money Back
| Method | Processing Time | Minimum Amount |
|---|---|---|
| Original payment account (credit cards etc.) | 5-10 business days | No minimum |
| PayPal® | 2-4 business days | $10 |
| Store credit (immediate) | Instant | No minimum |
Note:
Troubleshooting Common Refund Issues
✋ My refund hasn't arrived after 14 days
Contact AllChinaBuy customer service with your order number. Bank transfers can occasionally take up to 15 business days depending on financial institutions.
✋ Changed payment method - can't refund to original source
You may opt for PayPal withdrawal or store credit in such cases. Contact support for special arrangements regarding expired cards.
AllChinaBuy's refund system provides multiple options whether you canceled prematurely or need to return faulty merchandise. Remember these key takeaways:
- Cancel unprocessed orders instantly via your account
- Physical returns take longer but are protected
- For fastest returns, choose PayPal or store credit