Some users express concern that platforms like SuperBuy may leave them unprotected if quality control (QC) issues arise or sellers ship incorrect items. However, SuperBuy has established a comprehensive after-sales arbitration process to safeguard buyers' rights—making disputes fair and transparent.
How SuperBuy's Arbitration System Works
If you receive non-OG/LJR versions or mismatched items, follow these steps to initiate a dispute resolution:
- Submit Evidence:
- Customer Support Mediation:
- Transparency Guaranteed:
- Customer Support Mediation:
Why SuperBuy Stands Out
Unlike some platforms where sellers dominate dispute outcomes, SuperBuy maintains neutrality:
"We prioritize evidence over seller claims. If your proof confirms the seller’s error, we enforce refunds/exchanges—even against pushback." — SuperBuy Policy
This approach reduces scenarios where buyers absorb losses due to dishonest sellers or platform bias.
Pro Tip for Stronger Cases
Always:
- Request detailed QC photos before
- Double-check agent remarks on your order to ensure accuracy.