Experiencing order submission errors on AllChinaBuy? This guide explains common error messages like "Invalid Link," "Product Unavailable," or "System Error" with step-by-step solutions for each issue.

1. "Invalid Link" Error

What it means:

How to fix:

  • Refresh the product page and regenerate the link
  • Remove tracking parameters after the question mark (?) in URL
  • Try accessing through AllChinaBuy search instead of external links

2. "Product Unavailable" Error

What it means:

How to fix:

  • Check alternate sellers for same product
  • Contact seller via AllChinaBuy messages for restock updates
  • Search for similar items using product keywords

3. "System Busy" Error (Code: 5003/5005)

What it means:

How to fix:

  • Wait 15 minutes and retry during non-peak hours (9PM-11AM China time)
  • Switch network (try mobile data if using WiFi)
  • Clear browser cache or try Incognito mode

4. "Payment Rejected" Error

What it means:

How to fix:

  • Contact your bank to authorize international transactions
  • Try alternative payment methods (AllChinaBuy balance/PayPal)
  • Verify shipping address matches payment card billing address

Preventive Measures:

  1. Always log in before adding to cart
  2. Update default shipping address in account settings
  3. Complete identity verification for high-value orders

Still having issues? Contact AllChinaBuy support via online chat