LoongBuy FAQ: Common Questions Answered
Getting stuck with account issues, payment failures, or missing items on LoongBuy? Our comprehensive FAQ guide troubleshoots these common problems and more. Find quick solutions to get back to seamless shopping.
1. Account Issues & Troubleshooting
How do I recover my LoongBuy account?
Navigate to the login page and click "Forgot Password". Enter your registered email to receive reset instructions. Ensure you check your spam folder if the email doesn't appear in your inbox.
Why can't I verify my LoongBuy account?
Verification failures usually stem from incomplete information or system delays. Double-check all entered details match your official documents. Allow 24 hours for processing before contacting LoongBuy support.
2. Solving Payment & Recharge Problems
What causes payment failures on LoongBuy?
Common triggers include insufficient funds, expired cards, bank transaction limits, or temporary system errors. Always verify your payment details and available balance before retrying.
How to fix LoongBuy recharge issues?
For pending top-ups: 1) Refresh your balance page 2) Wait 20 minutes for system updates 3) Check your bank transaction history 4) Contact support with your transaction ID if funds don't appear within an hour.
3. Managing Out-of-Stock & Missing Items
Why did my ordered item disappear?
If products vanish after purchase, sellers may have oversold inventory. LoongBuy automatically notifies affected buyers via email with refund options for unavailable items.
How long until restocked items arrive?
Standard restocking takes 7-14 business days. Enable "Back In Stock" notifications on product pages for instant updates. During sales events, delays may extend to 20 days.
4. Contacting LoongBuy Support
For unresolved issues, our Help Center
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