Have questions about using LoongBuy? This FAQ guide addresses frequent concerns, including account issues, payment failures, out-of-stock items, and more.
Account Troubleshooting
How do I reset my password?
Visit the LoongBuy login help page, enter your email, and follow the password reset instructions.
Why can’t I log in to my LoongBuy account?
Ensure your credentials are correct or try resetting your password. If issues persist, contact LoongBuy Support.
Payment Failures & Recharge Issues
Why was my payment declined?
Double-check your card details, balance, or try another payment method. Temporarily blocked transactions may require bank approval.
How to fix recharge issues?
Clear your browser cache, update the app, or switch networks. If funds haven’t reflected after 24 hours, submit a ticket
Missing/Out-of-Stock Items
What happens if an item is out of stock?
LoongBuy either automatically refunds the amount or notifies you for alternatives. Check "Order Status" for updates.
My order is incomplete. What should I do?
Review tracking details under "My Orders." If items are missing upon delivery, report within 48 hours via the Help Center.
Need More Help?
Visit LoongBuy’s Help Centeremail support. Response time: 24–48 hours.