Having issues with your LoongBuy account, payments or orders? Our comprehensive FAQ guide addresses the most common questions customers ask about account issues, payment failures, out-of-stock items, and more. Find quick solutions to get back to seamless shopping on LoongBuy.
Account Registration and Login Problems
Why can't I register a new LoongBuy account?
Most account registration issues occur when:
- Using an email that's already registered
- Entering a weak password (must have 8+ characters with numbers/symbols)
- CAPTCHA verification failure
I forgot my password - how to recover my account?
Click "Forgot Password" on the login page and enter your registered email. You'll receive password reset instructions within 5 minutes.
Payment and Recharge Problems
Why does my payment keep failing?
Payment failures typically happen because of:
- Insufficient balance (for wallet payments)
- Card declines (check with your bank)
- Temporary system issues (try again in 10 minutes)
- Unsupported card type (Visa/Mastercard recommended)
How to fix LoongBuy recharge issues?
For wallet recharge problems:
- Check if your payment method has transaction limits
- Ensure your card/bank approves online transactions
- Clear browser cache and retry
- Try alternative payment method
Order and Shipping Concerns
What happens when items are out of stock?
For out-of-stock items:
- You'll be notified immediately on the product page
- Partial orders will ship without the unavailable item
- You may request a refund for the unavailable item
- Can opt for notifications when items restock
Why is my ordered item missing from the parcel?
Possible reasons for missing items:
- Your order was split into multiple shipments
- The items was backordered post-purchase
- Order processing error (contact support)
Need Further Assistance?
If you couldn't find your answer here, please contact LoongBuy support:
- Live Chat: 24/7 via the website/app
- Email: [email protected] (response within 24 hours)
- Phone Support: Available in business hours
Most common issues can also be resolved via our Help Center