How LOONGBUY Ensures Security and After-Sales Support for Cross-Border Shopping
When it comes to international shopping and purchasing through agents, security and after-sales service
Escrow System: Protecting Buyers' Interests
LOONGBUY's payment protection mechanism adopts an escrow account system
Transparent Dispute Resolution
In case of product quality issues or delivery problems, buyers can initiate arbitration cases
Multilingual Customer Support
Understanding the language barriers in cross-border shopping, LOONGBUY offers:
- 7 days × 14 hours
- Multilingual support covering major global languages
- Average 2-hour response time
This comprehensive support system has increased user trust and platform retention rates by 63% year-over-year.
Trust Built Through Systems
By combining financial safeguards with responsive customer service, LOONGBUY addresses the two fundamental pain points of international purchases: transaction securitypost-purchase assurance. These systems transform what's traditionally been a high-risk shopping scenario into a stress-free purchasing experience comparable to domestic ecommerce platforms.