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How to Use MuleBuy: A Step-by-Step Guide for Beginners

2025-08-02

New to Chinese purchasing agents? This tutorial will walk you through the complete process of using MuleBuy platform, from account registration to package shipment. Follow our guide with screenshots to complete your first order effortlessly.

1. Account Registration

Begin by creating your MuleBuy account:

  1. Visit MuleBuy's official website
  2. Click "Register" at the top right corner
  3. Fill in your email address and set a password
  4. Complete email verification
  5. Optional: Complete your profile information for better service
MuleBuy registration page

2. Adding Product Links

After logging in:

  • Find "Add Item" or "Paste Link" button
  • Copy and paste the product URL from Chinese platforms (Taobao, JD.com, etc.)
  • The system will automatically fetch product details

Tip:

3. Selecting Specifications

Once the product loads:

  1. Choose correct size/color from dropdown menus
  2. Enter quantity needed
  3. Add special instructions if required (gift wrapping, etc.)
  4. Click "Confirm to basket"

4. Contacting Customer Service

For any questions:

  • Live chat:
  • Email:
  • Response time is typically within 24 business hours

5. Order Confirmation

Before payment:

  1. Review all items in your basket
  2. Verify quantities and specifications
  3. Check the automatic price calculation

6. Account Top-up & Payment

Payment process:

  • Browse to "Add Funds" section
  • Choose payment method (credit cards accepted)
  • Complete transaction via secured payment gateway
  • Check "My Balance" reflects the updated amount
MuleBuy supported payment options

7. Packing & Shipping Selection

When all items arrive at the warehouse:

  1. You'll receive a notification email
  2. Choose preferred shipping method (multiple courier options available)
  3. Select value-added services if needed (packing removal, etc.)
  4. Confirm your shipping address is accurate

8. Tracking Your Shipment

After payment completion:

  • Track through "My Orders" page
  • We'll provide tracking numbers for all major couriers
  • Expect email updates at key milestones (Fulfilled, Shipped, etc.)

Congratulations on Your First Order!

This complete MuleBuy tutorial covers everything from registration to shipment. New users typically complete their first purchase within 2 days following these steps. For frequent updates and better shipping rates, consider joining our membership program after your first shipment.

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