Frequently Asked Questions About LoongBuy
Shopping on LoongBuy is usually seamless, but sometimes you might encounter challenges like payment failures, account issues, or unavailable products. Below are answers to the most common questions to help you resolve problems quickly.
1. Account Issues: Login and Security
Q: Why can't I log in to my LoongBuy account?
- Ensure your email/password is correct (try resetting your password if needed).
- Check if your account was suspended due to suspicious activity.
- Contact LoongBuy support
2. Payment Failures and Recharge Problems
Q: Why was my LoongBuy payment declined?
- Insufficient funds or card/bank restrictions.
- Incorrect CVV or expired card details.
- Try alternative payment methods (e-wallets, bank transfers).
Q: My LoongBuy balance recharge failed. What should I do?
- Verify payment details and retry.
- Contact your bank to confirm if they blocked the transaction.
- Avoid duplicate payments—check transaction history before retrying.
3. Missing or Out-of-Stock Products
Q: I ordered an item, but it's out of stock. What now?
- LoongBuy will notify you and refund if restocking isn't possible.
- Track updates via order status page.
- Browse similar available products as alternatives.
4. Orders and Delivery Issues
Q: How do I track my LoongBuy order?
- Log in Order History
- Contact courier directly with the provided tracking ID.