Having issues with your LoongBuy experience? Our comprehensive FAQ addresses the most common questions about account troubleshooting, payment failures, out-of-stock items, and more. Find quick solutions to keep your shopping experience smooth.
Account Troubleshooting
How do I reset my LoongBuy password?
Go to the login page and click "Forgot Password." Enter your registered email to receive reset instructions, valid for 24 hours.
Why can't I access my LoongBuy account?
Account access issues are often due to incorrect login attempts. Wait 30 minutes or contact customer support if locked out for over an hour.
Payment Problems & Recharge Fixes
My payment failed - what should I do?
First check your bank/payment method balance. If funds are sufficient, try clearing browser cache or using a different payment option.
How to fix LoongBuy recharge issues?
Recharge failures are typically card-related. Verify your card details, check expiration dates, CI>and ensure international transactions are enabled if paying in different currencies.
Order Status & Missing Items
Why does my LoongBuy order show unavailable items?
Items occasionally go out of stock during processing. You'll receive auto-inbox notifications with cancellation details and refund timelines (3-5 business days).
How do I track missing package items?
Items shipped individually may arrive separately. Compare your receipt with packing slips, and contact support if discrepancies remain after 48 hours.
Contacting LoongBuy Support 24/7
Best way to reach LoongBuy help center?
Use the in-app live chat for immediate assistance (relay icon in the top-right corner). Email queries receive responses within outlined SLA timelines.
Does LoongBuy have phone support?
Scheduled call-back-only service is available for payments delivery [+support numbers apply accordingly once after in case submission based by respective regions.]
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