Having issues with your LoongBuy experience? Our comprehensive FAQ guide addresses the most common questions about account problems, payment failures, out-of-stock items, and more. Find instant solutions below or contact our support team.
Account Troubleshooting
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I can't log in to my LoongBuy account. What should I do?
Try resetting your password using the "Forgot Password" link. Ensure your email is correctly entered. If issues persist, clear your browser cache or try using a different browser.
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How do I update my account information?
Navigate to "Account Settings" from your dashboard. Only the email address requires verification when changed for security purposes.
Payment Failures & Recharge Issues
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My payment failed but money was deducted. Will I get a refund?
Most failed payment amounts are automatically refunded within 3-5 business days. If not, contact our payment support team with your transaction ID.
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How to fix LoongBuy recharge issues?
Ensure your payment method is active and has sufficient funds. Double-check card details. Try different payment methods if recurring errors occur. Banks may sometimes block transactions for security.
Out-of-Stock & Missing Items
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What happens if an item is out of stock after I've ordered?
You'll receive notification about the unavailable product with options to wait, request refund, or choose an alternative. Standard processing time for refunds is 1-3 days.
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I didn't receive all items from my order. What's the solution?
Check if the items shipped separately in your order details. If this was a stocking error, immediately notify customer service with photos of all received items and your packing slip.
Need More Help?
Visit our full Help Center
- Live chat: Available 24/7 through our app
- Email: [email protected] (response within 24 hours)
- Phone: See regional numbers in our Contact section
Resolve your LoongBuy issues quickly with these solutions for payment problems, account troubleshooting, missing items, and service questions. For ongoing LoongBuy frequently asked questions, keep this guide bookmarked.