This comprehensive tutorial walks you through the entire MuleBuy purchasing process, perfect for beginners using Chinese shopping agents. Learn everything from account setup to product ordering and international shipping.
Table of Contents
1. Account Registration
Getting started with MuleBuy requires creating an account:
- Visit the official MuleBuy website
- Click "Sign Up" in the top right corner
- Enter your email address and create a password
- Verify your email through the confirmation link
- Complete your delivery address in account settings
2. Adding Product Links
To purchase items from Chinese websites:
- Copy the product URL from Taobao, Weidian, or other platforms
- Paste the link in MuleBuy's "Submit Link" field
- The system will automatically parse product details
- Verify any discrepancies in the extracted information
3. Selecting Size/Color Options
- In the order panel, select variants from dropdown menus
- Add special requests in the remarks field if needed
- Double-check all selected options are correct
4. Contacting Customer Service
The platform offers multiple support channels:
- Live chat (recommended for quick queries)
- Ticket system (for complicated issues)
- WeChat/WhatsApp support
- Email support
5. Order Confirmation
After submission, wait for our agents to:
- Verify product availability
- Confirm accurate purchase particulars
- Provide final calculations with domestic shipping
6. Deposit & Payment
7. Choosing Shipping Methods
Select from our logistic partners:
| Carrier | Delivery Time | Best For |
|---|---|---|
| EMS | 7-14 days | Medium packages (2-5kg) |
| DHL | 3-6 days | Urgent parcels |
8. Package Dispatch
After international shipping payment:
- Receive warehouse packing photos
- Check shipping label accuracy
- Obtain tracking number
- Monitor at our Tracking Center
Start Your First MuleBuy Order Today
With this complete walkthrough, you're ready to safely purchase from Chinese shopping platforms through MuleBuy. Our step-by-step process and dedicated support team make international shopping easier than ever.