Encountering errors while placing orders on AllChinaBuy? This guide explains common error messages like "Invalid Link", "Item Unavailable", or "System Error" with step-by-step solutions—perfect for users searching "can't submit order", "payment failure", or "link rejected".
1. "Invalid/Non-compliant Link" Error
Possible Causes:
- Seller-modified product URLs
- Regional purchase restrictions
- Expired promotional links
Solutions:
- Refresh the product page and regenerate the shopping cart
- Check AllChinaBuy's official product ID format (e.g., ACB-XXXX)
- Use the platform's built-in sharing function to copy links
2. "Item No Longer Available" Error
Possible Causes:
- Seller ran out of stock
- Product removed after policy violation
- Temporary system sync delays
Solutions:
- Search for alternative sellers using the same product ID
- Contact customer support with screenshot of inventory shown pre-checkout
- Check your order history—sometimes auto-reserved for 30 minutes
3. "System Exception (Error 500/503)"
Possible Causes:
- High server load during sales events
- Overloaded payment gateway
- Browser cache conflicts
Solutions:
- Switch from mobile app to desktop web version (or vice versa)
- Try unpopular payment methods (e.g., bank transfer vs credit card)
- Clear browser cookies or try incognito mode
Preventative Measures:
- ✓ Update shipping address before flash sales (trigger less verification)
- ✓ Complete ID verification for regulated items beforehand
- ✓ Avoid VPN when using localized payment options
Still stuck? AllChinaBuy's live chat responds fastest between 9-11 AM GMT+8. Have your order screenshot and network diagnostic ready (Ping toldns.com results) for efficient resolution.