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AllChinaBuy Guide: Solutions to Common Issues for International Buyers

2025-08-10

Shipping from China to other countries can be confusing for many international buyers. Whether you're struggling with address input, customs clearance, or tracking your package, this comprehensive FAQ guide is here to help. Discover solutions to frequently asked questions and shop with confidence on AllChinaBuy!

1. Address Input Problems

Q: Why can't I input my international address correctly?

First line: Recipient name

Second line: Street address with apartment/unit number

Third line: City, state/province, and postal code

Fourth line: Country

Leave out special characters like #, &, or *

2. Customs Documentation

Q: Do I need to provide ID for customs clearance?

A:

High-value shipments (usually over $200-500)

Regulated items (electronics, cosmetics, food)

We'll notify you by email if documentation is needed.

3. Package Tracking Tips

Q: How do I track my AllChinaBuy order?

A:

Option 1: Log into your account → "My Orders" → Tracking Number

Option 2: Copy tracking number emailed to you and check on 17Track

Forgot tracking number? Contact our support with order ID

Q: Why hasn't my tracking updated in 3+ days?

A:

Days 0-2: Your item packed → China warehouse scan

Days 3-7: International transit update

Days 8+: Destination country arrival

Note: Physical movement happens between digital updates.

4. Customs Hold Solutions

Q: What if customs holds/delays my package?

A:

Customs usually contact buyers directly - check your email (including spam)

Call your country's customs using tracking number and owner info

Check "Clearance Event" scan notes for specific requirements

If unresolved after 48 contact hours, send us the bulletins to [email protected]

Bonus Shipping Tips

Mark "Gift" with declared value under $50 (avoid taxes/duties)

Shipping zones ➊-➋ receive fastest: Closest two regions to China.

"Combated air" slowest:"Railway for especially big box sends to their rivals or oceangoing shipping.

Pre-ship with declarations l co-reduct pour your says fill rules.

We update these solutions bimonthly based on real buyer reported . Help other shoppers - submit your question here...

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