At LoongBuy, we understand the importance of quality assurance when purchasing products from China. That's why we provide a detailed Quality Check (QC) process before shipping your items. This guide will explain how to review QC photos, request modifications, and reject items if necessary.
Understanding the LoongBuy QC Process
Our quality control team inspects each item for:
- Product accuracy
- Color consistency
- Size specifications
- Manufacturer defects
- Overall condition
High-resolution QC photos are taken of every item, typically including:
- Front, back, and side views
- Close-ups of labels/tags
- Details of special features
- Any areas with potential issues
How to View Quality Check Photos
You'll receive an email notification when your QC photos are ready. To view them:
- Log in to your LoongBuy account
- Navigate to "My Orders"
- Click on the specific order containing items undergoing inspection
- Select "View QC Photos"
- Browse through all available images in high resolution
Note: For bulk orders, QC photos are typically available for a percentage of items unless you've requested 100% inspection.
How to Request Changes or Reject Items
If you find any issues with the inspected products:
Requesting Changes
- Identify the specific item and issue from the QC photos
- Click "Request Modification"
- Clearly describe what changes are needed
- Submit your request
Our team will contact the supplier to implement your requested changes.
Rejecting Items
- Identify the non-compliant items from the QC photos
- Click "Reject Item(s)"
- Specify the reasons for rejection
- Choose whether you want a refund or replacement
- Submit your request
Important:
Tips for Effective QC Review
- View photos on a computer monitor for better detail
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