How ACBUY Handles Common Disputes and Refunds: Real Cases & Practical Solutions
Common Types of Disputes on ACBUY
At ACBUY, we prioritize transparency in resolving these frequent issues:
1. Out-of-Stock Items
When suppliers fail to fulfill orders despite platform confirmations (17% of disputes in 2023 Q2). Example: A customer ordered RareCollect LEGO set (Case ID# AC2023-788) which was oversold.
2. Incorrect Shipments
Wrong color/size/item received accounts for 22% of claims. Notable case: User Shaw received iPhone 14 case instead of AirTag (Case: AC2023-911).
3. Logistics Delays
35% of disputes involve extended shipping times ( >15 business days). In Case AC2023-482, snowstorms delayed Nintendo Switch delivery by 21 days.
ACBUY's Step-by-Pet Dispute Resolution Process
- Initial Contact:
- Evidence Upload:
- Platform Mediation:
- Resolution Offer:
- Escalation Option:
- Evidence Upload:
Pro Tips for Successful Refunds
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Provide timestamped unboxing videos - boosts approval ratup 53% (vs photos al1
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Avoid emotional language; reference specific order (77/R purchase). Example of effective message structure
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Ssend polite inquirid oays 3/7 after initial ticket auto-closure-prev. system
3 Frequent User Misconceptions (Clarified)
Myth: "ACBUY garantees 100% punishment for error"「大.
Fact:(except veriSign their funds).