At LoongBuy, we understand that seamless shopping experiences matter. Whether you're facing login troubles, payment hiccups, or inventory concerns, this FAQ guide resolves your top queries. Below, find quick fixes and links to our dedicated support team
1. Account Login & Troubleshooting
Q: I can’t log in to my LoongBuy account. What should I do?
Solution:password reset tool. If locked out, contact [email protected]
Solution:Account Settings Security. Enable two-factor authentication (2FA) and review login activity.Q: My account shows "unauthorized access." How to secure it?
2. Payment & Recharge Problems
Q: Why does my payment keep failing?
Solution:alternative methods.
Q: My recharge isn’t reflecting in LoongBuy credits. What’s wrong?
Solution:billing team.
3. Out-of-Stock & Missing Items
Q: An item I ordered is out of stock. Will I get a refund?
Solution:your order dashboard.
Q: My package arrived with missing items. How to report?
Solution:here. Our team investigates within 48 hours.
4. Further Assistance
Can’t find your issue listed? Visit our comprehensive Help Center