As a leading cross-border e-commerce platform, AllChinaBuy understands international buyers' common concerns. This ultimate FAQ compilation answers 20+ high-frequency questions about order processing, logistics, and customs regulations.

1. Order Placement & Address Issues

Q: Why can't I input my shipping address correctly?

  • Use our address auto-fill tool
  • For special characters: Replace accents with standard letters
  • Break down addresses into required fields systematically

Q: Which countries does AllChinaBuy ship to?

We deliver to 180+ countries except conflict zones. Check our updated Shipping Destinations List.

2. Customs & Documentation

Q: Is ID required for customs clearance?

For most countries under $800 USD orders: No ID needed. Exceptions:

  1. Brazil (CPF number mandatory)
  2. Argentina (CUIT required for >3kg packages)
  3. EU countries requiring VAT numbers for bulk orders

International logistics expert Jane Smith advises: "Always verify 2024 customs updates during peak seasons when regulations frequently change."

3. Package Tracking & Troubleshooting

Q: How to track my package effectively?

Tracking Phase Recommended Method
China domestic AllChinaBuy order page
International transit 17TRACK universal tracker
Last-mile delivery Local carrier's system

Q: What if customs holds my package?

Three-step solution:

  1. Use our auto-generated customs inquiry letter
  2. Upload requested documents in <3 business days
  3. Request alternative resolution if detained >15 days

75% clearance issues get resolved within 72 hours with proper documentation.

Need urgent help? Connect with our customs specialist

Pro Shipping Tip:

Split large orders into multiple sub-orders under $150 USD

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This SEO-optimized FAQ guide covers essential international shopping knowledge, including troubleshooting address input errors on China shopping platforms, understanding customs requirements for CN-US shipments, and mastering cross-border logistics tracking skills.