Address Formatting Solutions
Why can't I input my international address correctly?
Ensure you're using English characters onlyRomanized format. Example: Write "3rd Floor" instead of "3楼". If the system rejects your input, try removing commas or parentheses.
How should I format door numbers/apartment codes?
Place apartment/suite numbers after the street name: 123 Main St, Apt 456. For European addresses with special characters (like Ø), replace with standard letters (O).
Customs & Documentation
Why does AllChinaBuy require my ID for shipping?
Many countries (including EU/US/Canada) mandate recipient ID copiesname, birthdate, and ID number
Why isn't my package getting through customs?
Potential issues:
- Missing commercial invoice (we attach it automatically)
- Restricted items (check your country's import rules)
- Underpaid duties - contact local customs directly
Shipping Status & Problem Solving
Is allchinabuy tracking number working?
"Delivered" but no package? First:
- Check community mailroom/neighbors front parcel dropoff point
- to assembly days allowed 88 courier zones further scan event through.
How up are do seasonal delays?
Avoid gifting Central month unstopped they systems although still experience possible backups network weeks November days each December.
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