Understanding LoongBuy’s Quality Control (QC) Process
LoongBuy ensures quality by conducting thorough inspections before shipping your items. During the QC process, our team checks for defects, sizing accuracy, color consistency, and overall craftsmanship. Once the inspection is complete, we provide detailed quality check (QC) photos for your review.
You'll receive these QC images along with a confirmation email or notification in your account dashboard. These images help you verify the item’s condition before approval.
How to Check Your LoongBuy QC Photos
To review your QC photos:
- Log in
- Go to "My Orders"
- Locate the order in question and click "View QC Photos".
- Zoom in to inspect stitching, tags, logos, fabric quality, and any possible defects.
- Go to "My Orders"
QC images typically include multiple angles, labels, and close-ups of critical areas for transparency.
What to Do if You Spot an Issue
If an item does not meet your expectations, you have two options:
1. Request Modifications
Minor issues like incorrect sizing or small defects can often be corrected. You can:
- Reply to the QC notification email with your request.
- Submit a revision request on the order page with clear instructions.
- Contact LoongBuy support via live chat for urgent modifications.
2. Reject the Item
For major defects, you may reject the item and opt for:
- A replacement (subject to availability).
- A full refund.
Important:
When requesting changes, provide: The QC team usually responds within 24–48 hours with updates. Our quality inspection ensures: By actively reviewing QC photos, you contribute to a smooth shopping experience. For questions about LoongBuy QC, rejected items, or modifications, visit our Help Center
How to Communicate with LoongBuy QC Team
Why LoongBuy QC Matters
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