When it comes to cross-border shopping and proxy purchasing, user concerns primarily revolve around security and after-sales support. As an emerging platform, LOONGBUY has implemented robust measures to address these critical pain points, ensuring a seamless and trustworthy shopping experience for global buyers.
1. Escrow Payment System: Financial Security First
LOONGBUY's escrow service stands as a cornerstone of its security framework. The platform holds funds in escrow until:
- Buyers confirm satisfactory receipt
- No disputes
This mechanism prevents sellers from withdrawing payments prematurely, effectively reducing risks of fraudulent transactions.
2. Transparent Arbitration Process
The platform automates dispute resolution with:
- Detail-tracked communication logs between buyers and sellers
- Documented evidence submission channels
- Multi-stage escalation protocols for complex cases
All arbitration procedures maintain complete digital trails accessible to involved parties.
3. Multilingual Customer Service (7×14 Hours)
LOONGBUY overcomes language barriers with:
Coverage
English, Mandarin, Japanese, Korean and major European languages
Availability
98% inquiries receive responses within 15 minutes during operational hours
Channels
Live chat, email ticketing, and in-app messaging with read receipts
This intensive support structure significantly reduces resolution time for cross-border issues.
Why Trust Matters in Cross-Border Transactions
LOONGBUY's integrated approach – combining financial safeguards, documented dispute resolution, and accessible multilingual support
For buyers navigating the complexities of international e-commerce, these operational frameworks provide essential peace of mind throughout the purchasing journey.