When shopping on LoongBuy, quality assurance is a top priority. The platform’s Quality Check (QC) process ensures every item meets high standards before shipping. Below, we explain how the process works, how to review QC images, and what to do if you need to request modifications or reject items.
What is LoongBuy’s Quality Check Process?
Before dispatching your purchase, LoongBuy performs a thorough inspection to verify:
- Accuracy:
- Condition:
- Functionality:
Once the check is complete, you’ll receive QC photos
How to View Quality Check Photos
LoongBuy typically uploads QC images to your order dashboard. To access them:
- Log in to your LoongBuy account.
- Go to "My Orders"
- Look for the "QC Photos"
- Zoom in, rotate, and inspect every angle before approving.
Requesting Modifications or Rejecting Items
If you spot issues in the QC photos, follow these steps:
1. Submit a Modification Request
Contact customer support via:
- Live chat (preferred for urgent cases).
- Email with clear notes
2. Rejecting an Item
To reject and refund the item:
- Click the "Reject"
- State the reason (e.g., “Wrong color” or “Visible scratch”).
- Await confirmation—LoongBuy will process a refund or replacement.
Frequently Asked Questions
How long does QC take?
Typically 1–3 business days
Can I request additional QC angles?
Yes! Ask support before approval, especially for high-value items.
LoongBuy’s QC process gives you full transparencycustomer service!