How to Use MuleBuy: A Step-by-Step Guide for New Users
This tutorial provides a complete walkthrough of MuleBuy's platform, tailored for beginners navigating Chinese purchasing agents. From account registration to package shipment, follow our guide with practical screenshots to quickly complete your first order.
Step 1: Account Registration
1. Visit MuleBuy’s official website.
2. Click "Sign Up" and fill in your email, password, and contact details.
3. Verify your email to activate your account.
Step 2: Adding Product Links
Within your dashboard:
- Paste the Chinese e-commerce product link (e.g., Taobao, Tmall) in the search bar.
- Click "Fetch Details" to load product info automatically.
Tip:
Step 3: Selecting Size/Color & Quantity
The system will display available options after parsing the link:
- Choose specifications from dropdown menus.
- Enter desired quantity.
- Click "Add to Cart".
⚠️ Confirm selections before checkout—changes may delay processing.
Step 4: Contacting Customer Service
For inquiries:
- Live Chat:
- Email:
Common questions: Stock availability, bulk order discounts, sensitive items policy.
Step 5: Confirming Your Order
- Review items in cart.
- Select shipping method (see Step 7).
- Click "Proceed to Payment".
Step 6: Depositing Funds
Accepted methods:
- PayPal (5.4% fee)
- Bank Transfer (1.2% fee)
- USDT Cryptocurrency (0% fee)
Account balance must cover product + shipping + fees. Use the cost calculator
Step 7: Choosing Logistic Channels
Options vary by destination:
| Service | Delivery Time | Best For |
|---|---|---|
| DHL Express | 3-7 days | Under 2kg parcels |
| EMS | 7-15 days | Bulkier items |
Sensitive goods (liquids, batteries) require special carriers.
Step 8: Package Shipment
After MuleBuy processes, packing and shipment:
- Receive tracking number via email.
- Monitor progress in "My Orders".
- Warehouse typically ships within 5 business days.
Ready to Start?
MuleBuy consolidates multiple orders for cheaper shipping. Now you've mastered the basics—begin your purchasing journey by creating a free account