When choosing a China-based buying agent, CNFANS and AllChinaBuy emerge as two leading contenders. This comprehensive comparison examines their pricing structures, quality control, shipping performance to North America and Europe, platform usability, and customer support to help you select the best service for your cross-border shopping needs.
Pricing Showdown: CNFANS vs AllChinaBuy
Both agents employ percentage-based service fees:
- CNFANS: 5-10% fee + package consolidation charges (avg. $0.5-2 per item)
- AllChinaBuy: Flat 7% service fee with free item consolidation
Exchange rates significantly impact final costs - CNFANS updates rates twice daily while AllChinaBuy uses static margin-added rates. For orders below $300, AllChinaBuy generally proves cheaper, while bulk buyers may prefer CNFANS' volume discounts.
Service Quality & Platform Experience
| Feature | CNFANS | AllChinaBuy |
|---|---|---|
| User Interface | Web dashboard only, functional but dated | Modern responsive website + mobile app |
| Spreadsheet Support | Google Sheets template + batch processing | Excel/CSV upload (limited to 50 items/file) |
| QC Photos | 4 free HD photos + video (72-hour QC) | 3 standard photos (24-hour express QC option) |
Shipping History: Our Test Shipments (2024)
- USA West Coast
- CNFANS: 8 days via Yanwen Express ($12/kg)
- AllChinaBuy: 6 days via FedEx IP ($18/kg)
- Germany
- CNFANS: 12-14 days via SHEIN Post ($9/kg)
- AllChinaBuy: 9 days via DDP Air ($15/kg)
Note: AllChinaBuy's standardized packaging resulted in 23% fewer dimensional weight surcharges in our testing period.
Customer Service responsiveness
During peak hours (GMT+8 20:00-24:00):
CNFANS
- Live Chat: 3-7 minute wait
- Email: 7.5 hour average response
- WeChat: Read receipts but intermittent replies
AllChinaBuy
- Live Chat: Instant (AI bot + human backup)
- Email: 3.2 hour average response
- Discord Community: Active mod presence
Closing Recommendation
Choose CNFANSAllChinaBuy