This tutorial provides a comprehensive walkthrough of the MuleBuy platform, designed specifically for newcomers to Chinese purchasing services. Learn the complete workflow from account registration to parcel delivery, with practical screenshots to simplify your first order.
Step 1: Account Registration
Visit the official MuleBuy website and click "Sign Up". Fill in your email address and create a secure password. Verify your account via the confirmation email to activate it.
Step 2: Adding Product Links
In your dashboard, locate the "Add Item" button. Paste the full URL from Chinese e-commerce sites (Taobao, JD.com, etc.). The system will automatically fetch product details.
Pro Tip:
Always double-check product URLs for accuracy. Broken links may cause processing delays.
Step 3: Selecting Specifications
- Choose colors, sizes, or versions using standardized options
- Enter quantity in the designated field
- Add special instructions (e.g., "original packaging") if needed
Step 4: Contacting Customer Service
Use the built-in chat system (available 24/7) located at the bottom-right corner: Requirements Clarification Price Negotiation Product Availability
Order Processing Workflow
Step 5: Account Top-up
Navigate to Wallet Recharge. Choose your preferred payment method (PayPal, credit card, or cryptocurrency). Minimum first-time deposit: $20 USD.
Step 6: Shipping Selection
Compare logistic options by price/delivery time (EMS, DHL, SF Express). Note: Some items may have shipping restrictions — always check with CS before payment.
Pre-Shipment Checklist
- ✓ Verified product details matching your requirements
- ✓ Confirmed final price including domestic/shipping fees
- ✓ Sufficient account balance - contains 10% buffer for unexpected costs
- ✓ Valid shipping address (No PO Boxes for express carriers)
Common Operations Rapid Access
| Action | Location | Processing Time |
|---|---|---|
| Merge Orders | Parcel Center Combine | Before payment |
| Request Photos | Order Details QC Check | 48 business hours |
| Track Shipment | Transportation Hub | Updated daily |
The platform interface may seem complex at first glance, but most users become proficient within 2-3 orders (average time: 17 minutes per order after initial learning). Our dedicated customer support team is always available to assist with any exceptions to the standard workflow.