When shopping with LoongBuy, quality control (QC) is an essential step to ensure you receive exactly what you ordered. Our QC process includes detailed inspection photos, allowing you to verify products before shipment. Here’s how to review LoongBuy QC photos and request modifications if needed.
1. Understanding LoongBuy’s Quality Check Process
Every product purchased through LoongBuy undergoes a thorough quality inspection before shipping. Our team checks:
- Product authenticity
- Dimensions and weight
- Material and craftsmanship
- Functionality (if applicable)
- Packaging condition
QC photos are then uploaded to your order history for your review.
2. How to Access QC Inspection Photos
To view quality check images:
- Log in to your LoongBuy account.
- Go to "My Orders"
- Click "QC Photos"
- Review all images, which typically include multiple angles, close-ups, and product tags.
- Click "QC Photos"
Pro Tip:
3. Requesting Modifications or Rejecting Items
If you wish to request changes or reject an item:
- Identify the issue in the QC photos (e.g., incorrect color, defects).
- Click "Request Modification"
- Specify your requested changes (different size, replacement, refund, etc.).
- Upload supporting images (if applicable) and submit.
LoongBuy's team will process your request within 48 hours. For urgent cases, contact customer support.
Note:
4. Common QC Scenarios
Scenario 1: Minor Defect Found
If a flaw is fixable (loose thread, smudge), request a repair before shipment.
Scenario 2: Incorrect Item
Use the QC photos to verify the product matches your order details. Flag discrepancies immediately.
Scenario 3: Damaged Packaging
Request replacement packaging if you need pristine presentation for gifting.
5. Frequently Asked Questions
Q: Can I approve partial items in a bulk order?
A: Yes—use the QC system to accept satisfactory items and flag problematic ones individually.
Q: What if I miss the 72-hour review window?
A: LoongBuy will proceed with shipment assuming approval. Post-delivery claims may incur return fees.
LoongBuy's QC process puts you in control of product quality. By actively reviewing inspection photos and communicating needs early, you ensure a satisfying shopping experience. Bookmark this guide for future reference!