Does AllChinaBuy Offer Refund Guarantees?
AllChinaBuy provides a standardized refund policy protecting buyers under specific conditions. The platform allows refunds for:
- Unshipped orders: Full refund if cancellation occurs before shipment
- Defective items: Refund or replacement upon return approval
- Non-delivery: Refund when tracking verifies package loss
Standard processing takes 5-15 business days
How to Request a Refund on AllChinaBuy
Methods: Website vs App
Contact [email protected] within 72 hours
1. Match withdrawal method to original payment where possible for faster processing Check the "Refund Center" in your account dashboard. Approved refunds show expected completion dates. Contact support if status hasn't updated after 3 business days via resolution center. Returns can be canceled within 24 hours of approval by contacting seller directly. After return shipment initiation, cancellation isn't possible.Refund Processing Timeframe
*Excludes international return shipping time
Refund Type
Processing Time
Return Shipping?
Unshipped Order
3-5 business days
Not required
Damaged Goods
7-12 business days*
Seller covers cost upon approval
Wrong Item
5-8 business days
Apply for prepaid return label
Balance Withdrawal Options
Supported Payment Methods:
Key Tips:
2. Weekend/holiday transactions may experience delays
3. Sub-$20 balances can only be used for new purchases in some regions
Frequent Refund Questions
Ready to Process Your Refund?
Visit AllChinaBuy's official returns portal Start Refund Request Now