At LoongBuy, we aim to provide a seamless shopping experience. However, you may occasionally encounter issues. Below are answers to some of the most frequently asked questions (FAQs) about account problems, payment failures, out-of-stock items, and more.

Account Issues

Q: Why can't I log in to my LoongBuy account?

A: Ensure you're entering the correct email and password. If you’ve forgotten your password, click "Forgot Password" to reset it. If the issue persists, clear your browser cache or try another device.

Q: How do I update my account information?

A: Log in to your account, go to the "Account Settings" section, and edit your details. Save the changes before exiting.

Payment Failures & Recharge Issues

Q: Why was my payment declined?

A: Payment failures can occur due to insufficient funds, incorrect card details, or bank restrictions. Verify your payment information or contact your bank for assistance.

Q: How do I fix recharge issues on LoongBuy?

A: Ensure your payment method is valid. If the problem continues, try using an alternative payment option or contact LoongBuy support for guidance.

Out-of-Stock & Missing Items

Q: What happens if the item I ordered is out of stock?

A: LoongBuy will notify you and either issue a refund or suggest a replacement. Check your email for updates.

Q: How do I report missing items from my order?

A: Go to the "Order History" section, select the affected order, and click "Report Issue" within 24 hours of delivery. Our team will assist promptly.

Support & Troubleshooting

Q: How long does LoongBuy support take to respond?

A: Responses typically take 24–48 hours. For urgent matters, check our Help Center

Q: Your answer isn’t here. Where else can I get help?

A: Visit our Support Page

Need further assistance? Browse LoongBuy’s Help Center