AllChinaBuy Overseas Buyer FAQ: Address Format, Customs Clearance & Tracking Tips
Navigating international shipping from China can be a complex process. This comprehensive FAQ for AllChinaBuy customers is designed to answer your most common questions, ensuring a smooth and confident shopping experience from checkout to delivery.
1. Address Formatting & Input Issues
"My address won't fit or can't be entered into the form. What should I do?"
This is a common issue when Latin characters are used to spell out a non-Latin address or when fields have strict character limits. Follow these steps:
- Use the Core Address Line:
- Avoid Company Names in Main Fields:
- Contact Support:AllChinaBuy customer service
- Avoid Company Names in Main Fields:
"How do I format my address correctly for shipping from China?"
A properly formatted address significantly reduces delivery errors. Use this general structure for most countries:
[Recipient Full Name] [Street Number] [Street Name] [Apartment/Unit Number] [City/Town], [State/Province/Region] ([Postal/ZIP Code]) [Country]
Pro Tip:
2. Customs Declaration & FAQ
"Do I need to provide my ID or personal identity number for customs clearance?"
Yes, this is often required.
AllChinaBuy will request this information if needed for your destination. Providing it promptly prevents significant delays at the border.
"What happens if my package is held or inspected by customs?"
Customs inspections are a normal part of international shipping. If your package is held:
- Notification:
- Possible Reasons:
- Action Required:AllChinaBuy declares the value of the items as provided by the commercial invoice; you are responsible for any local import fees.
- Possible Reasons:
3. Tracking Your Package & Shipping Queries
"How do I track my package's progress?"
- Find Your Tracking Number:
- Use the Tracking Tool:"Track Your Order"
- Track on Carrier's Site:
- Use the Tracking Tool:"Track Your Order"
"My tracking hasn't updated in a long time. Is this normal?"
Yes, this can be normal, especially during the transoceanic shipping leg.
- Pre-transit:
- Ocean or Air Freight:
- Next Steps:
- Ocean or Air Freight:
Key Tips for a Seamless Experience
- Double-Check at Checkout:
- Understand Import Taxes:
- Patience is Key:
- Communicate:
- Understand Import Taxes:
By understanding these common concerns, you can shop on AllChinaBuy with confidence. Knowing how to format your details, prepare for customs, and track your shipment empowers you as a global shopper.