Some shoppers using SuperBuy may have concerns regarding quality control (QC) inaccuracies or sellers shipping incorrect items. Fortunately, SuperBuy operates a well-structured and user-focused after-sales arbitration process specifically to address and resolve such cases, such as receiving products that do not match OG or LJR quality standards.

How to File a Claim for a Refund or Exchange

If you discover discrepancies between what you received and what you ordered—for example, if your sneakers are not the OG or LJR version advertised—you can easily start an arbitration claim through the SuperBuy platform.

The required documents typically include:

• The QC pictures provided by the SuperBuy team,
• A clear screenshot of your original order note or remarks made at the time of purchase.

What Happens After You Submit a Claim?

Once you submit the evidence, SuperBuy’s customer support team will step in to investigate. They will contact the seller on your behalf and negotiate for an exchange, a return, or a refund based on the strength of your case. Importantly, the platform serves as a neutral mediator in these discussions.

Transparency and Fairness for Buyers

The entire arbitration procedure is noted for its fairness and openness. SuperBuy demonstrates a consistent commitment to protecting buyers’ interests by ensuring a clear channel for dispute resolution and by holding sellers accountable for inaccuracies in product quality or shipping.

So whether you’re buying premium sneaker batches or everyday items, remember that SuperBuy offers reliable mechanisms to ensure a secure and accountable shopping experience, reinforcing user confidence throughout the process.