LoongBuy FAQ: Your Top Questions Answered
Welcome to the LoongBuy Help Center. This comprehensive FAQ is designed to provide quick and effective solutions to the most common questions our users have, from account login problems to payment failures. Find your issue and get back to shopping with ease.
Account and Login Troubleshooting
I can't log into my LoongBuy account. What should I do?
First, ensure you are using the correct email address and password. If you've forgotten your password, click on the "Forgot Password" link on the login page to reset it via email. If the problem persists, clear your browser's cache and cookies or try logging in from a different browser.
Why is my account locked?
Accounts are typically locked for security reasons after multiple failed login attempts. To unlock it, use the password recovery system or contact LoongBuy support
Resolving Payment and Recharge Problems
My payment failed. How can I fix this?
Payment failures
I recharged my wallet, but the balance hasn't updated.
Wallet recharge issues
Managing Orders and Out-of-Stock Items
What happens if an item in my order is out of stock?
LoongBuy aims to keep stock levels accurate. However, if an item sells out unexpectedly after you place an order, you will be notified immediately. You will typically have the option to wait for restocking, replace the item with a similar product, or receive a full refund for the missing item.
How do I track my order?
Once your order is shipped, a tracking number will be generated and sent to your email. You can use this number to track your package's journey in the "My Orders" section of your account.
Returns, Refunds, and Contacting Support
What is your return policy?
LoongBuy offers a straightforward return policy for items that are defective or not as described. Please initiate a return request through your account within the specified period from delivery. Items must be unused and in their original packaging.
How long do refunds take to process?
Once we receive and inspect your return, approving a refund typically takes 3-5 business days. The time it takes for the funds to appear in your original payment method depends on your bank's processing times, which can be up to 10 business days.
How do I contact LoongBuy support?
For any issues not covered in this LoongBuy frequently asked questionshelp center
We hope this FAQ has been helpful. For more detailed guides and updates, please visit our official LoongBuy help center. Thank you for choosing LoongBuy!