I forgot my password. How can I reset it?

Click on the "Forgot Password" link on the LoongBuy login page. Enter your registered email address, and you will receive a secure link to create a new password.

Why can't I verify my email address?

First, check your spam or junk folder for the verification email. If it's not there, ensure you entered the correct email address during registration. You can also request a new verification email from your account dashboard.

How do I update my personal information?

Log into your account, navigate to "Account Settings" or "My Profile," where you can edit your personal details, including your phone number and shipping address.

Why was my payment declined?

Payment failures can occur for several reasons:

• Insufficient funds in your bank account or on your card.
• Your card issuer is blocking the international transaction (common with some banks).
• Incorrectly entered card details (number, expiry date, CVV).

How to fix recharge issues?

If topping up your LoongBuy wallet fails, confirm that your payment method is valid and has sufficient funds. Clear your browser's cache and cookies or try using a different browser. If the problem persists, it may be a temporary system issue; wait a few minutes and try again.

Is it safe to pay on LoongBuy?

Yes. LoongBuy uses advanced encryption technology to protect all your financial data and transactions, ensuring a secure shopping experience.

What happens if an item I ordered is out of stock?

LoongBuy's system updates inventory in real-time, but occasional oversights can happen. If an item in your order is unavailable, our support team will notify you immediately. You will be offered a full refund for that item or the option to replace it with a similar product.

I received my package, but an item is missing. What should I do?

Please first check your order confirmation email to verify the item was included in the shipment. If it was but is physically missing from the package, contact our support team within 48 hours of delivery with your order number and details of the missing product. We will investigate and resolve the issue promptly.

How can I contact LoongBuy support?

For the fastest assistance, visit the LoongBuy Help Center

Our comprehensive Help Center