Welcome to the LoongBuy Help Center. This comprehensive FAQ is designed to provide quick and effective solutions to the most common questions and issues our users face, from account login troubles to payment failures. Find your answers and get back to shopping with ease.
Account Issues & Troubleshooting
I can't log into my LoongBuy account. What should I do?
First, ensure you are using the correct email address and password. Passwords are case-sensitive. If you've forgotten your password, click the "Forgot Password" link on the login page to reset it via email. If the problem persists, clear your browser's cache and cookies or try using a different browser.
How do I update my personal information (email, address, phone number)?
You can update your personal details by logging into your account, navigating to "My Account" or "Account Settings," and editing your profile information. Remember to save your changes before exiting.
Payment Failures & How to Fix Recharge Issues
Why is my payment failing?
Payment failures can occur for several reasons:
- Insufficient Funds:
- Incorrect Card Details:
- Bank Declines:
- Platform Issues:
I was charged but my LoongBuy balance wasn't topped up. What now?
This is usually a temporary delay. The transaction might be pending verification. First, wait 10-15 minutes and refresh your account balance page. If the balance hasn't updated, do not attempt to recharge again. Instead, contact LoongBuy Support immediately with a screenshot or reference number of your payment for a swift resolution.
Out-of-Stock & Missing Items
What happens if an item I ordered is out of stock?
LoongBuy's system is designed to reflect live inventory. However, on rare occasions, an item may become unavailable after you place your order. In such cases, our customer support team will notify you promptly. You will typically be offered a full refund
I received my package but an item is missing. How do I resolve this?
Please first check your order summary email to confirm the item was included in the shipment. If it was listed but is missing from the parcel, please contact our Help Center
Shipping, Returns, and Refunds
How long does shipping take?
Shipping times vary depending on your location and the shipping method chosen at checkout. You can find an estimated delivery timeframe during the checkout process and track your order's journey from your "My Orders" section.
How do I request a return or refund?
To initiate a return or refund, log into your account, go to "My Orders," select the relevant order, and click "Apply for Return/Refund." Follow the instructions, select the reason, and submit your request. Our support team will review it and guide you through the next steps.
Contacting LoongBuy Support
If your question wasn't answered in this FAQ, our dedicated support team is ready to help. For the fastest assistance, please contact us through the Live Chat
