AllChinaBuy FAQ for International Buyers: Address Format, Customs & Tracking
Welcome to the AllChinaBuy International Shopper's Guide. This comprehensive FAQ addresses the most common questions and concerns, from address entry and customs declarations to mastering package tracking. Find your solutions quickly and shop with confidence.
1. Addressing & Account Issues
"My address doesn't fit or won't accept in the form. What should I do?"
International address fields can be tricky due to character limits or format differences. Here's how to fix it:
- Abbreviate:
- Prioritize:street name and house number
- Use Line 2:
- Contact Support:
- Prioritize:street name and house number
"Why do I need to provide my phone number and email address?"
Your phone number is crucial for the courier to contact you for delivery. Your email is essential for order confirmation and tracking updates. Double-check these for accuracy.
2. Customs Declaration & Personal Identification
"Do I need to provide my ID or passport number for customs clearance?"
This depends entirely on your country's import regulations.
- Often Required:
- How to Provide:
- AllChinaBuy's Role:
- How to Provide:
"Will I have to pay import taxes or duties?"
Possibly. Import taxes and duties are levied by your local government, not by AllChinaBuy. Whether you pay depends on your country's tax threshold and the declared value of your goods. You will typically be contacted by the carrier to pay any owed fees before final delivery.
3. Tracking Your Package
"How can I track my package's progress?"
Tracking your order is simple:
- Log into your AllChinaBuy account.
- Go to "My Orders" and find your purchase.
- Click "Track Order" to see the latest status and a tracking number.
- For more detailed, real-time updates, copy the tracking number and paste it into the tracking tool on the carrier's website (e.g., USPS, DHL, China Post).
"My tracking hasn't updated in a long time. Is this normal?"
Yes, sometimes. Updates can pause during international transit, especially while the package is on a plane or a ship. However, if the status hasn't changed for over 7-10 business days after departing China, please contact our customer support for an investigation.
4. Customs Delays & Seizures
"What if my package is held or seized by customs?"
If customs holds your package, don't panic. Usually, they need more information.
- Check for Notifications:
- Prohibited Items:
- Our Support:
- Prohibited Items:
5. Returns & Refunds
"What is the return policy for international buyers?"
Please visit our dedicated "Return Policy" page for full details. Generally, items must be in original condition for a return. As the customer, you are typically responsible for the cost of return international shipping. We recommend contacting our support team before initiating a return.
We hope this FAQ has answered your questions. At AllChinaBuy, we are committed to making international shipping as smooth as possible. Can't find your answer? Our customer support team