AllChinaBuy Overseas Buyers FAQ: Address Input, Customs Declaration & Tracking Guide
Frequently Asked Questions for International Customers
Welcome to the AllChinaBuy comprehensive FAQ guide for our valued overseas customers. This resource is designed to answer your most common questions regarding address input, customs declarations, shipping, and tracking. Find quick solutions and shop with confidence!
1. Address & Checkout Issues
Q: What should I do if my international address won't input or is rejected?
A: If you're experiencing issues inputting your address, please try the following steps:
- Use the English Version:English (Roman characters), not your native language.
- Follow the Format:
- Avoid Special Characters:
- Check Character Limit:
- If the problem persists, please contact our support team with a screenshot of the error for immediate assistance.
- Avoid Special Characters:
Q: Do I need to provide my ID or passport number for customs clearance?
A: Yes, in most cases.
2. Shipping, Tracking & Delivery
Q: How can I track my package?
A: Tracking your AllChinaBuy order is straightforward:
- After your order is shipped, you will receive a confirmation email containing your unique tracking number
- Visit the "Order History" or "Track Order" section of your AllChinaBuy account.
- Enter your tracking number on the relevant carrier's official website (e.g., USPS, UPS, DHL, China Post) for the most detailed and up-to-date information.
- Please allow 24-48 hours for the tracking information to activate and update in the system after you receive the number.
Q: Why hasn't my tracking status updated for a long time?
A: A lack of updates can be due to several reasons:
- In Transit:
- Customs Hold:
- Local Handover:
- If it has been over 10 business days with no update, please contact our customer support for an investigation.
- Customs Hold:
3. Customs & Taxes
Q: What should I do if my package is held or seized by customs?
A: If you receive a notification that your package is held by customs, don't panic. Follow these steps:
- Identify the Reason:
- Pay Required Taxes/Fees:
- Provide Requested Documentation:
- Contact Us if Needed:
- Pay Required Taxes/Fees:
Note:
Q: Does the product price include VAT and import taxes?
A: No.
Still Need Help?
Our customer support team is ready to assist you with any questions not covered in this FAQ. Please have your order number ready for a faster service resolution. Happy shopping on AllChinaBuy!