I forgot my password. How can I reset it?

Click on the "Forgot Password" link on the LoongBuy login page. Enter your registered email address, and we will send you a link to create a new secure password.

Why can't I log into my account?

First, ensure your username and password are correct, checking for case sensitivity. If problems persist, clear your browser's cache and cookies or try accessing your account from a different browser or device.

How do I update my account information?

Log into your account, navigate to "My Account" or "Account Settings," where you can edit your personal details, shipping address, and communication preferences.

My payment failed. What should I do?

Payment failures can occur for several reasons:

• Insufficient funds in your account.
• Your bank or card issuer declined the transaction (contact them directly).
• Incorrect billing address entered (ensure it matches the address on your bank statement).
• Temporary issues with our payment gateway. Please try again after a short while.

How do I fix a recharge issue?

If you're experiencing problems topping up your LoongBuy wallet, first verify that your payment method is valid and has sufficient funds. If the transaction is declined but your account was charged, the hold will typically be released by your bank within 1-7 business days. For unresolved transactions, contact our support team with details.

Is my payment information secure on LoongBuy?

Absolutely. LoongBuy employs industry-standard SSL encryption technology to protect all your payment and personal information, ensuring secure transactions.

What happens if an item I ordered is out of stock?

We strive to maintain accurate inventory levels. If an item becomes out of stock after you place an order, our customer support team will notify you immediately. You will be offered the option to wait for restocking, choose a substitute product if available, or receive a full refund for that item.

I received my package, but an item is missing. What's next?

Please first check your order confirmation email to verify the item was included in the shipment. If it was confirmed but is missing from the package, contact our support team within 48 hours of delivery with your order number and details of the missing product. We will investigate the issue with our warehouse and shipping partner to resolve it promptly.

How can I track my order?

Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to the shipping carrier's website. You can also log into your LoongBuy account and view the order status in the "Order History" section.

Can I cancel or change my order after placing it?

You can request to cancel or modify your order immediately after placement by contacting our support team. We process orders quickly, so we can only guarantee changes if your request is made before the order enters the packing/shipping phase.

How do I contact LoongBuy customer support?

For any questions not covered in this FAQ, our dedicated support team is ready to help. Visit the official LoongBuy Help Center