Yes, AllChinaBuy provides a refund policy for eligible orders. Their policy is designed to protect customers in cases of undelivered items, significant product discrepancies, or damaged goods upon arrival. However, it is vital to understand the specific terms and conditions to ensure your request meets their criteria for a successful refund.

Understanding the Refund Process and Timelines

If you need to cancel an order or request a refund, acting quickly is key. Here is a step-by-step breakdown of the typical refund process on AllChinaBuy.

Step 1: Canceling an Order or Submitting a Refund Request

For orders that have not yet been processed or shipped, you can usually cancel them directly from your "Order History" page. If the order has already shipped or you have received the product, you must open a dispute by contacting AllChinaBuy's customer service. Provide clear details and photo/video evidence of the issue (e.g., wrong item, damage) for the fastest resolution.

Step 2: Processing the Request

Once submitted, the customer service team will review your claim. This investigation phase can take several business days as they may liaise with the supplier or shipping carrier. Timely responses to their emails will help speed up the process.

Step 3: Refund Approval and Timing

Upon approval, how long does the refund take?

• Credit/Debit Card:
• PayPal: