AllChinaBuy Overseas Buyers FAQ: Address, Customs & Tracking Tips
Welcome to the AllChinaBuy comprehensive FAQ guide for our international customers. This article addresses the most common questions and concerns regarding order placement, address filling, customs clearance, and parcel tracking. Find your solutions and shopping tips here.
1. What should I do if my address can't be filled in?
If the system won't accept your international address, please check the following: Ensure you have selected the correct country from the dropdown menu first. Then, fill in the address fields, avoiding any special characters. Use the standard English format commonly used in your country. If the problem persists, try using abbreviations (e.g., "St." instead of "Street"). As a last resort, enter the address in the second address line (Address Line 2) or in the "Company" field, and contact our support team
2. Is an ID number required for customs clearance?
Yes, for many countries, personal identification is mandatory for customs clearance. This is not an AllChinaBuy requirement but a regulation set by your local customs authority. Commonly required information includes your Personal Customs Identification Number (e.g., CPF in Brazil, RFC in Mexico, SSIN in the USA) or a copy of your passport/ID card. This information is used solely for declaring the package's contents to customs and is handled confidentially. You will be prompted to provide any necessary information during the checkout process if required for your destination.
3. How can I track my parcel's progress?
Tracking your package is easy. Once your order is shipped, you will receive a confirmation email containing your unique tracking number and a link to the carrier's website.
- Step 1:
- Step 2:
- Step 3:
- Pro Tip:17TrackAftership, which aggregate data from multiple carriers.
- Step 2:
4. What happens if my package is held by customs?
If customs holds your package, don't panic. This is a standard procedure for some international shipments.
- Notification:
- Possible Reasons:
- What to Do:
- Check the tracking status; it will usually indicate a customs hold.
- Contact your local customs office directly using the provided number in the notification for instructions.
- If taxes are due, pay them promptly to release your parcel.
- If they request a commercial invoice or proof of payment, you can generate one from your AllChinaBuy "My Orders" section or contact our support for assistance.
- Possible Reasons:
AllChinaBuy declares the full value of items as per international shipping regulations, so we advise against requesting a lower declared value to avoid customs issues.
5. Which payment methods are accepted?
AllChinaBuy accepts a wide range of payment methods for our international buyers, including major Credit Cards (Visa, MasterCard, American Express), PayPal, and bank transfers in some regions. All transactions are secured with SSL encryption.
6. How long does shipping usually take?
Shipping times vary greatly depending on your location and the shipping method chosen (e.g., Standard, Express). Typically, delivery to North America and Europe takes 15-30 business days for standard shipping. Express options like DHL or FedEx can take 5-10 business days. Please note that these are estimates and can be affected by holidays, weather, and customs processing times.
Stress-Free International Shopping
We hope this FAQ has answered your questions. At AllChinaBuy, we are committed to providing a smooth and reliable shopping experience for our global customers. By understanding address formatting, customs requirements, and tracking tools, you can shop with confidence. For further assistance, our customer support team is always ready to help.
Happy Shopping!
The AllChinaBuy Team