AllChinaBuy FAQ for International Buyers: Address, Customs & Tracking
Welcome to the AllChinaBuy comprehensive FAQ guide. This resource is designed to answer your most common questions about ordering from China, covering address formatting, customs clearance, and logistics tracking. Find quick solutions and shop with confidence.
Address Formatting & Input Issues
What should I do if my address won't input correctly?
This is a common issue for international addresses. Follow these steps:
- Use the English version of your address. Avoid special characters or diacritical marks.
- Keep fields concise. Put the street name and number in Address Line 1, and apartment or suite numbers in Address Line 2.
- Select your country from the dropdown menu first, as this can change the format of subsequent fields.
- If problems persist, try abbreviating common terms (e.g., "St" for Street, "Apt" for Apartment).
Can I use a P.O. Box address?
This depends on the selected shipping method. Many couriers like DHL or FedEx do not deliver to P.O. Boxes. We recommend using a physical street address to avoid delivery failures or delays. If a P.O. Box is your only option, please check its eligibility with the specific shipping carrier during checkout.
Customs Declaration & ID Requirements
Do I need to provide my ID for customs clearance?
Yes, for most international shipments. Customs authorities in many countries require the recipient's personal identity number (like a Personal Public Service Number (PPS) in Ireland or a CPF in Brazil) or a passport number to clear packages. This information is used for tax assessment and security purposes. AllChinaBuy will securely submit this information to the carrier as part of the shipping process. You may also be contacted directly by the carrier to provide documentation.
What happens if my package is held by customs?
If customs detain your package, they usually contact you directly via the shipping carrier. Common reasons and solutions include:
- Outstanding Taxes/Fees:
- Missing or Invalid ID:
- Prohibited Items:
- Missing or Invalid ID:
Package Tracking & Logistics
How can I track my package?
Once your order is shipped, you will receive a confirmation email containing your unique tracking number. Use this number on:
- AllChinaBuy's "Order Status" page:
- The Carrier's Website:
- Third-Party Tracking Sites:
- The Carrier's Website:
Why hasn't my tracking status updated?
International shipping can involve lags in tracking updates. Common scenarios:
- The package is in transit between facilities or countries.
- It has arrived in your country but is awaiting customs processing, which can take several days.
- The local carrier in your destination country has not yet scanned the package.
Payment & Order Modification
Can I change my address after placing an order?
Address changes are only possible if the order has not yet entered the packaging or shipping phase. Please contact our customer service immediately
We hope this FAQ has addressed your concerns. For further assistance, please visit our dedicated customer service center. At AllChinaBuy, we are committed to making your international shopping experience smooth and successful.