AllChinaBuy Overseas Buyers FAQ: Address Entry, Customs Declarations & Tracking Tips
Welcome to the AllChinaBuy comprehensive FAQ guide for our international customers. This resource addresses the most common questions about ordering, shipping, and receiving your parcels, ensuring a smooth cross-border shopping experience.
Address Entry & Account Issues
What should I do if my address won't go through/fit in the form?
If you're encountering issues with the address field, here are the best solutions:
- Use the Essentials:
- Check Character Limit:
- Contact Support:
- Check Character Limit:
Do I need to provide my ID for customs clearance?
Yes, in most cases.
Parcel Tracking & Logistics
How can I track my package?
Tracking your AllChinaBuy order is straightforward:
- Log into your AllChinaBuy account.
- Go to "My Orders" or "Order History."
- Find the relevant order and click "Track Order."
- You will see a tracking number (e.g., a UPC code for Unipacket).
- Use this number on our designated Tracking Page
My tracking hasn't updated in a while. What does this mean?
It's common for tracking to experience delays in updates, especially during transit between countries or customs processing. A status like "Cleared Customs" or "Inbound into Customs" may not change for several days. Please allow 3-5 business days for updates. If it exceeds this timeframe, feel free to contact our support with your order number for assistance.
Customs, Duties & Holding Issues
What if my package is held or inspected by customs?
Customs inspection is a standard procedure for international shipments. If your package is held:
- Notification:
- Pay Duties Promptly:
- Provide Documentation:
- Our Role:
- Pay Duties Promptly:
Who pays for customs duties and taxes?
This depends on the shipping method and your local laws. Generally:
- AllChinaBuy's prices typically do not include import duties, taxes, or brokerage fees for most economical shipping lines.
- These fees are the responsibility of the recipient and are determined by your country's customs authority based on the value and type of goods.
- Some premium shipping methods (like DDP - Delivered Duty Paid) may include these costs upfront. Please check the product or shipping page for details.
Returns & Refunds
How do I return an item to AllChinaBuy?
Please visit our dedicated Returns & Refunds Policy
We hope this FAQ has answered your questions. Can't find what you're looking for? Our customer support team is always ready to help. Contact us here