Shopping on AllChinaBuy from overseas? Find quick answers to your most common questions about shipping, tracking, customs, and more. This guide ensures a smooth shopping experience for all our global customers.

1. Address Entry Issues and Solutions

Q: Why can’t I fill in my shipping address, and what should I do?

A: Some addresses might be difficult to input due to format. Please verify that:

• You're using the English version of the address, if applicable. Avoid special characters.
• Check if your country/region is correctly selected from the dropdown menu.
• If problems persist, contact our support team with a screenshot for further help.

2. Customs Declaration Requirements

Q: Do I need to provide my ID for customs purposes?

A: Yes, many countries require a copy of your ID (such as a passport or national ID number) to clear customs. This confirms the package is for personal use. Don't worry — your data is securely handled following our Privacy Policy.

3. How to Track Your Package

Q: How can I track my package after it has shipped?

A: Once your order is shipped, you'll get a tracking number via email. Use it on:

• Our website’s Order Tracking page.
• Your local postal service or the carrier’s website (e.g., DHL, FedEx, local post).

Q: My tracking status isn't updating. Why?

A: Updates may sometimes take 1-3 business days after shipping. Carriers also scan packages at major distribution centers. A lack of updates initially is normal. Contact us if the status doesn't change for a long time.

4. What If Your Package Is Held by Customs?

Q: What should I do if customs detains my parcel?

A: Don’t panic: it's a routine process in many cases.

• Contact local customs: Often they require additional information (like order details, ID) to clear it.
• Reach out to AllChinaBuy support with your order number–we deliver the documents you may need.
• Be ready for possible import taxes or duties. Check your country’s de minimis value laws.

5. More Quick Tips for a Great Shopping Experience

• Make sure shipping is available to your country during checkout.
• Check product details to ensure it's compatible with your region (e.g., plug types, voltage).
• Our customer support is available 24/7 to help!

We hope this FAQ helps! Shop confidently at AllChinaBuy – trusted by countless buyers around the world.