Welcome to the LoongBuy Help Center. This comprehensive FAQ is designed to provide quick and effective solutions to the most common questions and issues our users face. From troubleshooting account login problems to resolving payment failures and understanding out-of-stock items, find your answers here.
Account Issues & Troubleshooting
1. I can't log in to my LoongBuy account. What should I do?
If you're unable to access your account, try these steps:
• Ensure your email and password are entered correctly, checking for typos and caps lock.
• Click the "Forgot Password" link to reset your password via email.
• Clear your browser's cache and cookies, or try logging in from a different browser.
• If the problem persists, please contact our support team for further assistance.
2. How do I update my personal information (email, shipping address, phone number)?
You can update your details easily from your account dashboard. After logging in, navigate to "Account Settings" or "My Profile." Here, you can edit your personal information, email preferences, and saved delivery addresses.
Payment Problems & Recharge Issues
3. Why was my payment declined or failed?
A payment failure on LoongBuy can occur for several reasons:
If you are experiencing problems topping up your LoongBuy wallet:
An item marked as "Out of Stock" is currently unavailable for purchase. Due to high demand and our reliance on various suppliers, inventory can change rapidly. You can often sign up for a restock notification by clicking the "Notify Me When Available" button on the product page. We sincerely apologize for this inconvenience. Occasionally, items may be shipped separately from different warehouses, so check your shipping confirmation emails for multiple tracking numbers. If you believe an item is truly missing from your delivery, please contact LoongBuy support
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the courier's website. You can also view this information by logging into your account and navigating to "Order History." For the fastest and most efficient help, we recommend using the LoongBuy Help Center
We hope this list of frequently asked questions has been helpful. For more detailed guides and support, please visit our full LoongBuy Help Center.
• Insufficient Funds:• Incorrect Card Information:• Bank Declined the Transaction:• Technical Error:
4. How do I fix a recharge issue?
• Confirm that your payment method is valid and has sufficient funds.
• Verify that the transaction was not already processed. Sometimes, delays can cause duplicate recharge attempts.
• If the amount was deducted from your account but not credited to your LoongBuy wallet, please contact our support team immediately with proof of transaction (e.g., a bank statement screenshot).Orders, Shipping, and Out-of-Stock Items
5. What does it mean if an item is out of stock?
6. I received an order, but an item is missing. What now?
7. How can I track my order?
Contacting LoongBuy Support
8. What's the best way to contact LoongBuy customer service?