AllChinaBuy FAQ for International Buyers: Address Format, Customs & Tracking Tips
Welcome to the AllChinaBuy FAQ guide! This comprehensive resource is designed to answer the most common questions from our international customers, ensuring a smooth and informed shopping experience.
What should I do if my foreign address won't fit or isn't accepted in the form?
This is a common issue due to character limits or format recognition. Here’s how to solve it:
- Use Abbreviations:
- Prioritize Key Information:
- Contact Customer Service:contact our support team. We can often manually enter or correct the address in our system.
- Prioritize Key Information:
Do I need to provide my ID or passport number for customs clearance?
Yes, in most cases.
How can I track my package delivery progress?
Once your order is shipped, you can track it easily:
- Find your tracking number in your "Order History" or the shipping confirmation email from AllChinaBuy.
- Use our Order Tracking tool
- For more detailed, real-time updates, copy the tracking number and enter it directly on the website of the carrier (e.g., China Post, DHL, USPS, or your local postal service).
Why hasn't my tracking status updated for several days?
Don't panic! This is normal for international shipping. Long gaps without updates often occur when:
- The package is in transit between countries (on an airplane or ship).
- It has arrived in the destination country but is awaiting processing by the local customs and postal service.
- The local carrier hasn't scanned the package yet. Please allow 2-5 business days for the status to refresh after international arrival.
What happens if my package is held or inspected by customs?
Customs inspections are a routine part of international shipping. If your package is held:
- Notification:
- Duties and Taxes:
- Proactive Check:
- Duties and Taxes:
Will AllChinaBuy help me if my package is stuck in customs?
While we have no direct control over government customs procedures, we are here to support you. We can provide necessary commercial invoices, shipping manifests, or other documents that you might need to submit to the customs authority. Please contact our support
What payment methods are accepted?
AllChinaBuy accepts a variety of secure payment options, including major credit cards (Visa, MasterCard), PayPal, and sometimes other localized methods depending on your region.
What is your return policy for international orders?
We accept returns for defective or incorrectly shipped items. Please review our comprehensive International Return Policy
We hope this FAQ has answered your questions. For further assistance, our customer support team is always ready to help. Happy shopping at AllChinaBuy!