AllChinaBuy Overseas Buyers FAQ: Address Format, Customs & Tracking Tips
Welcome to the AllChinaBuy comprehensive FAQ guide for our international customers! Shopping from overseas can raise many questions. This resource is designed to answer your most common queries, ensuring a smooth and confident shopping experience from checkout to delivery.
1. Address Entry Issues
"My Address Won't Fit or Is Not Accepted. What Should I Do?"
This is a common issue. Here’s how to resolve it:
- Use Abbreviations:
- Prioritize Essential Info:
- No Special Characters:
- Contact Support:
- Prioritize Essential Info:
2. Customs Declaration & ID Requirements
"Do I Need to Provide My ID for Customs Clearance?"
Yes, most countries require personal identification for customs clearance. This is a standard procedure and not unique to AllChinaBuy.
- Why is it needed?
- What ID is required?
- Is my data safe?
- What ID is required?
3. Tracking Your Package
"How Can I Track My Package Delivery Progress?"
Tracking your order is easy!
- Step 1:
- Step 2:
- Step 3:
- Alternative:17TRACKAfterShip
- Step 2:
4. Customs Seizure & Delays
"What If My Package Is Held or Seized by Customs?"
Customs delays can happen, but they are usually resolvable.
- Common Reasons:
- What to Do:
- First, track your package. The status will often indicate "Held by Customs".
- You will typically receive a letter or email from the customs agency or the logistics carrier with instructions. This usually involves providing additional information or paying outstanding VAT and import fees.
- Follow their instructions promptly. The carrier often facilitates the payment of taxes on your behalf, which you must pay before delivery.
- How AllChinaBuy Helps:
- What to Do:
5. Shipping Times & Costs
"How Long Will Shipping Take and What Are the Costs?"
Shipping times and costs vary depending on your location, the item's weight/size, and the chosen shipping method.
- Shipping Times:
- Shipping Costs:
6. Payment & Currency
"What Payment Methods Are Accepted and In Which Currency?"
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other local payment gateways. Prices are displayed in US Dollars (USD), but your card issuer or PayPal will automatically convert the charge to your local currency based on their exchange rate.
Need More Help?
We hope this FAQ has answered your questions. If you require further assistance, our dedicated customer support team is always ready to help. Contact us through the Support Page