AllChinaBuy Overseas Buyers FAQ: Address Entry, Customs & Tracking Guide
Shopping from international e-commerce platforms like AllChinaBuy is exciting, but it can come with questions. This comprehensive FAQ guide answers the most common queries from overseas buyers, helping you shop with confidence and navigate address entry, customs clearance, and package tracking seamlessly.
1. What should I do if my address won't fit or can't be entered?
This is a common issue due to field character limits or format differences. Here’s how to solve it:
Solution:House Number, Street Name, City, State/Province, Postal Code, and Country. Avoid unnecessary commas or symbols. If the problem persists, try entering the address in a single line in the main address field 1, using the second address line (Address Line 2) for additional details. As a last resort, contact customer service
2. Do I need to provide my ID for customs clearance?
Yes, for most international shipments, providing a valid ID is mandatory for customs declaration. This is a standard procedure required by the destination country's customs authority, not the seller.
Why is it needed?
What ID is required?
3. How can I track my package and check delivery progress?
Tracking your AllChinaBuy order is straightforward. Here are the techniques:
Method 1: Use the Tracking Number.
Method 2: Check Your Account.
4. What happens if my package is held or seized by customs?
Don't panic if your tracking says "Held by Customs". This is a routine inspection.
Steps to take:
- Wait for Notification:
- Check Tracking Details:
- Respond Promptly:
- Contact Courier/Customs:
- Check Tracking Details:
Note: AllChinaBuy is not responsible for customs delays or fees, as these are determined by your country's regulations.
5. Who pays for customs duties and taxes?
As the importer of record, the buyer is responsible for any applicable customs duties, taxes, or fees. These are not included in the product price or shipping cost paid to AllChinaBuy. Some countries include these taxes upfront, but most do not. You can check your country's de minimis value (the threshold under which no duty/tax is charged) on your government's customs website to estimate potential fees.
6. How long does shipping usually take?
Shipping times vary greatly depending on the shipping method chosen (e.g., Standard, Express), destination country, and customs processing. Typically, standard shipping can take anywhere from 15 to 45 business days. Express shipping options like EMS or ePacket can reduce this to 7-20 business days. Always check the estimated delivery timeframe provided at checkout.
By understanding these key aspects of international shipping with AllChinaBuy, you can ensure a smoother shopping experience. Remember to double-check your address, be prepared to provide customs documentation, use your tracking number effectively, and understand your local import regulations. Happy shopping!